Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at astambolliu96@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at astambolliu96@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at astambolliu96@gmail.com.

30-Day Return Policy

We want you and your pet to be happy with your purchase. You may request a return within 30 days after receiving your order.

Return eligibility

To qualify for a return, the item must be unused, undamaged, and in the same condition in which it was received, including its original packaging. You must also provide your order number or other proof of purchase.

To request a return, contact us at astambolliu96@gmail.com before sending the item. If your return is accepted, we will provide the correct return address and return instructions.

Do not return products to the address shown on the original package. Items returned without prior authorization may not be accepted.

Return shipping costs

For returns caused by a change of mind, the customer is responsible for the return shipping cost unless applicable law requires otherwise.

If the product is defective, damaged, materially different from its description, or you received the wrong item, Happy Pets will cover the reasonable return shipping cost or provide another appropriate solution.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at astambolliu96@gmail.com and include:

• Your order number

• A description of the problem

• Clear photographs or video showing the item and packaging

We will review the information and offer an appropriate solution, which may include replacement, repair, a price reduction, or a refund, in accordance with applicable law.

Exceptions

We cannot accept returns of gift cards or products that have been used, damaged after delivery, or returned without all original components, except where the item is defective or applicable law provides otherwise.

Products purchased during a sale remain eligible for statutory consumer rights and any return rights described in this policy.

Exchanges

If you want a different item, contact us first. When the return is accepted, you may place a new order for the replacement product.

European Union 14-day right of withdrawal

If your order is delivered to a country in the European Union, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without providing a reason.

You must notify us of your decision within this 14-day period. The product should be returned unused and in its original condition, except for handling reasonably necessary to inspect it.

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, you are responsible for the direct cost of returning the item.

This policy does not limit any mandatory consumer rights, including applicable legal guarantees for defective or non-conforming goods.

Refunds

We will notify you after receiving and inspecting your return.

For returns under our voluntary 30-day policy, approved refunds will be issued to the original payment method within 10 business days after inspection.

For valid EU withdrawal requests, refunds will be processed in accordance with applicable law. We may withhold the refund until we receive the returned goods or evidence that they have been sent back.

Banks and payment providers may require additional time to display the refund in your account.

Order cancellations

If you need to cancel an order, contact us as soon as possible at astambolliu96@gmail.com. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact

For questions about returns, cancellations, or refunds, contact:

Happy Pets
Email: astambolliu96@gmail.com